 |
|
|
|
Service Parts Management Training
Patton Consultants "Service Parts Management" Training is continually updated and expanded to include topics relevant to the latest benchmarks, metrics, strategies, tactics and practices in forecasting and managing service parts inventories.
Examples of enhanced course content include:
Call 843-384-6232 or e-mail JDPatton@PattonConsultants.com to discuss internal training. ------------------------------------------------------------- SERVICE PARTS MANAGEMENT A Three-Day Professional Service Skills Workshop
This hands-on workshop is intended for persons who participate in Service Parts Management or who have Service Logistics as part of their functional responsibility. The workshop provides the opportunity to increase skills and learn new techniques. Emphasis is on working with real data (and a realistic lack of data) to make part-by-part and location-by-location decisions, as well as guide top management policy.
Handouts and name cards Participant introductions Needs and objectives
2. The Service Parts Business Profit potential Trends Loose links in logistics
3. Top Ten Techniques for Success
4. Unique Attributes of Service Parts
5. Definitions, Metrics and Goals Part identification Demand profiles Performance dimensions Relationships of logistics metrics Part Acquire Time (PAT) Inventory investment
Safety stock Turns Service parts goals
6. Planning baseline Bill of materials Field replaceable parts (FRU) lists Essentiality / criticality Installed base Authorized stock list (ASL) Order models Class criteria beyond ABC Importance versus performance
7. Economic Factors Reorder point (ROP) / quantity (ROQ) / time (ROT) Order costs-external and internal Carrying costs Economic order quantity (EOQ) ROP and EOQ boundaries
8. Basic Statistics Organizing data Range, mean, median, mode Standard deviation Normal, log normal and cumulative distributions Probability and confidence Using MS Excel
9. Order Analysis Safety stock Risk assessment (Z factors)
10. Inventory Levels Average inventory Order analysis Parts master Pain and pleasure Failure and use patterns Performance information sources Customer perceptions of logistics performance Logistics performance envelope (LPE) Part acquire time (PAT) Multi-echelon fill plan Strategic stocking options What if? Assessments Strategic stocks – what parts, where
11. Inventory control Warehouse layout Physical versus IT stock accuracy Cycle counting
12. Financials of service parts Profit cycle Why service parts are financially different Valuing parts Accounting for service inventory Average costing Parts off the balance sheet Depreciation and reserves Pricing Value of cannibalized parts Vendor deals Optimizing parts costs
13. Pipeline Management Procurement, Return, Repair, Replenish Visibility Managing variance and length
14. Additional Stocking Models Dealer stocking considerations Multivendor/open architecture Global
15. Added Analytical Tools Pareto analysis Moving average Weighted average
16. Forecasting Inputs Techniques Box count Least squares Regression Linear regression Poisson Considerations in the art and science of forecasting End of life Global planning
17. New Product Planning Demand and Supply Plan (DASP)
18. Sourcing and Procurement Proprietary parts sources Reverse logistics Central repair Repair operations
19. Complex Calculations Central stocks Order / repair Excess policy Recovery 20. Warranty Management & SLAs Warranty management Warranty costing
21. Pricing Proposals and Quotes Cost modeling Forecasting requirements Engaging the Finance organization
22. Information Technology Solutions Defining IT requirements Capabilities available
23. Tying It All Together Parts master/planner skills James Bond trunk stock exercise Cases exercises and quizzes inserted as applicable |
© Patton Consultants,Inc. 2009