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Design for Serviceability Training DESIGN FOR SERVICEABILITY A Two-Day Professional Skills Workshop by Patton Consultants, Inc. 36 Blue Heron Point, Hilton Head, SC 29926 843-384-6232
OBJECTIVES:
1. Develop a practical understanding of the language, methods, techniques, tools, and management fundamentals of product reliability, maintainability, availability, quality, and serviceability from product concept through end of useful life.
2. Create understanding across all involved functions of requirements for serviceability and ways of meeting them.
WHO SHOULD ATTEND:
OEM suppliers, or service partners concerned with planning, designing, producing, maintaining, and supporting durable equipment; especially Design Engineers, Diagnostics Developers, Documentation Creators, Financial Analysts, Human Factors Advisors, Industrial Designers, Inventory Specialists, Logistics Analysts, Manufacturing Specialists, New Product Planners, Program Managers, Purchasing Agents, Quality Assurance Staff, Repair Center Supervisors, and Technical Assistance Analysts,
SPECIAL FEATURE:
Participants may receive a copy of MAINTAINABILITY AND MAINTENANCE MANAGEMENT (4th Edition) by Joseph D. Patton, Jr. for reading beyond this course.
It is expected that experienced people will share their expertise to help others learn.
All materials Copyright 2006 by Patton Consultants, Inc. TOPICS INCLUDE:
Fundamentals Day One
l. Administration and Introduction Distribute course outlines and bound materials Course objectives Student and instructor introductions
2. Terms, Definitions, and Effective Metrics
3. Sources of Assistance Reference publications Data sources Related organizations - AFSMI, ASME, ASQ, ISA, IEEE, IIE, NASM, SOLE, SRE Decision aids
4. Importance of good Product Reliability, Availability, Quality, and Serviceability (PRAQS) Examples of products - good and bad Current issues Demands of the marketplace
5. Interactions of Quality, Reliability, Availability, Maintainability, Manufacturability, and Serviceability
6. The Reliability and Maintainability Processes Financial Case Requirements Allocation Specification Strategy Criteria Design Translation Prediction Demonstration Verification
7. Quantitative Methods Data Gathering Statistics for DFS Reporting systems Problem analysis Models Computer assistance
8. Customers’ perspectives Avoiding any need for service Current concepts to service products Self-maintenance Anatomy of service calls Diagnostics (self- and remote) Software interfaces
9. When something fails, how to diagnose and fix it Help desk phone support Dispatch of parts Third party ‘feet on the street’ Reliability-based maintenance Elimination for improvement Preventive / Predictive On condition Condition-monitoring Fixed interval Depot repairs
10. Life Cycle Concepts Emotions versus economics Hard ‘now’ costs versus soft ‘future’ savings Guidelines costs and numbers Warranty costs Design to Unit Cost Design to Life Cycle Cost Life Cycle Profits Tradeoff analysis
11. Design guidelines and product examples Current and future products for examination Team competition to recognize opportunity and design improvement
12. Any Remaining Questions
### Case exercises are inserted at appropriate places to involve participants in active role play, analysis and team competition.
For more information on this class call Return to top of page: Joe Patton 843-384-6232 |
© Patton Consultants,Inc.