Consulting

Joe Patton receiving AFSM  International’s President’s Award

The Service Industry Association presented to Joe Patton its first Lifetime Achievement Award

Business strategy including market research, PARTS© (Patton analysis, recommendations, tactics and strategies), SMARTS© (Service management analysis, recommendations, tactics and strategies), and Design for Serviceability are special areas of competence.

Business Strategy

If you don’t know where you are going, any road will get you there.

Success starts with developing a strategy and focusing on no more than three major company goals. Business strategy should be short, concise and meaningful to both the employees and clients of the company. It must be well communicated and understood in order to get team support.

Patton has guided many companies through the process of architecting their business strategy and goals both for implementing new programs and to refine existing business.  Let Patton help you reinvent your business.

Service Parts Management

Patton Consultants has no equal in service parts management.

PARTS (Patton Analysis, Recommendations, Tactics and Strategies) programs are known throughout the industry as the “best of the best” to improve revenue and profit. The most effective results can be achieved by retaining Patton Consultants to come into your organization and complete the PARTS process. We customize our program to address unique aspects of your business. Yes, it is possible to both increase the level of support and reduce the cost of inventory. Experience shows that PARTS results greatly exceed the investment. 

Product Service  

SMARTS (Service Management Analysis, Recommendations, Tactics and Strategies) programs have improved performance of headquarters functions, field service and depot repair operations in many organizations with excellent results that reduce costs and boost revenues. If you are interested in getting a thorough and truthful assessment of your current operations, Patton can help.

Operational Implementation is where consulting meets action. Determining the root cause problems and making recommendations is just the beginning of realizing the value in permanent solutions and gaining the benefit of making problems go away forever. Architecting lasting change takes time, experience, and knowledge. A great value is to provide professional implementation services that assure program success.

Design for Serviceability

If your product never fails, then serviceability is not an issue.  However, for those products that have the potential to fail, serviceability should be considered in the product concept and design stages.  Patton Consultants has many years of experience working with product developers to help optimize lifecycle tradeoffs of design efforts, product cost, manufacturability, warranty and service cost.  Let Patton help you produce the next generation of very serviceable products.