Training

Patton Consultants is regarded as one of the best trainers in the business of product service and maintenance.  Major current programs are

• Service Parts Management
• Design for Serviceability
• Preventive Maintenance
• What Salespersons Should Know About Service

Training involves active practical exercises

“Service Parts Management" Training is continually updated and expanded to include topics relevant to the latest benchmarks, metrics, strategies, tactics and practices in forecasting and managing service parts.

Multinational service organizations have licensed custom versions of Service Parts Management to train all their personnel. You can view the course outline  for the public course. Internal presentations of “Service Parts Management” are often conducted to meet special organization needs.  Call if you have interest in internal training.

“Design for Serviceability” is typically a two-day professional skills course to help students develop a practical understanding of the language, methods, techniques, tools, and management fundamentals of product reliability, maintainability, availability, quality, and serviceability from product concept through end of useful life. 

We aim to create understanding across all involved functions of requirements for service­ability and ways of meeting them.  Fortune 500 companies as well as DARPA military products have benefited from getting designers, engineers, manufacturing, finance, marketing and other team members involved in hands-on evaluation and improvement of products.  A typical outline of Design for Serviceability is always customized and the course conducted only as internal training so product examples and people involved can be customized to the organizations’ special needs.

“Preventive Maintenance” is a two- or three-day customized workshop that strives to enliven preventive maintenance (PM) functions so they truly prevent failures and reduce lifecycle costs. Preventive maintenance means all actions intended to keep durable equipment in good operating condition. A good PM program is the heart of effective maintenance for any equipment that “wears out” or can get overheated from friction loads, dirt accumulation, and similar faults.

Course materials start with a generic outline, but we like to spend several days with a company’s operations to learn the challenges, understand existing processes and develop practical examples for class.  You will be stimulated in advance to identify your special PM needs so that we can together prepare PM plans that will directly provide you benefit. You can pay a little now for good PM, or a lot later for downtime and repair costs.

“What Salespersons Need To Know About Service” has been widely used by major logistics and software companies to help their sales people and related staff understand how product service and service parts.  You can view a video clip of Joe Patton presenting a segment that is licensed by a major multinational company to train their sales and new-to-service personnel via CD, Web and Intranet media.  The generic course outline is usually customized to a company’s specific business needs.